Terms and Conditions
Important - Please Read
Organic Shea Butter Hut, Inc.
Minimum order for online, customers is $15.00; minimum applies to phone orders as well.
Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.
We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or email with all the correct information your order can ship to the address as requested.
It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $14.00 for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way.
Common mistakes are wrong zip codes, lack of road directionals, lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address.
The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct.
Any discrepancies or shortages with an order must be reported to us within 3 days upon receiving the order. This is to help insure no tampering has occurred from the time the order has been received.
We require a re-sale number from any business in the state of Tennessee otherwise sales tax of 9.25% will have to be collected. No sales tax will be collected on orders being shipped outside of Tennessee.
To ensure the quality of our product, we cannot accept returns on any shea butter, this is normal industry practice as well as Tennessee Health Law. Returns of any other product can only be made with prior approval - Call customer service at 843-640-7321.
If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Unless we made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.
IF you paid by credit card then your order will be processed without delay. Organic Shea Butter Hut reserves the right to adjust prices and policies at any time as well as to refuse service to anyone. If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price.
Back Ordered items are not an issue with Organic Shea Butter Hut. In the unlikely event, we are out of a product, your packing slip will reference that Out of Stock item, so that you can place it on your future orders or can have the funds to be able to order from another supplier. We will automatically refund your credit card.
Be sure you have read and understood this Policy Page and if you have any questions, please contact us.
Organic Shea Butter Hut, Inc.
1643-B Savannah Hwy, Suite #293 Charleston, SC 29407
Tel: (843) 640-7321
Fax: (866) 250-3040
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